Responsible Gaming

Gambling should always be a form of entertainment, never a way to earn money or solve financial problems. The odds are designed so that the house always has an advantage in the long run. Please play for fun, set limits, and never gamble more than you can afford to lose. If gambling stops being enjoyable, take a break and seek support.

Age Verification

In New Zealand, the legal gambling age is 18 years or older for most forms of gambling, including mobile pokies and online casinos. Some land-based gambling activities, such as casino gaming, require you to be 20 years or older. It is illegal for anyone under the legal age to gamble, and we strongly encourage all players to verify their age and identity through the casino's required processes. If you are under the legal gambling age, please leave this site immediately.

Warning Signs of Problem Gambling

Problem gambling can affect anyone. Recognising the warning signs early is crucial. Ask yourself if you have experienced any of the following:

• Chasing losses – trying to win back money you have lost, often by gambling more than you intended.
• Hiding your gambling from family, friends, or colleagues.
• Lying about how much time or money you spend gambling.
• Gambling with money meant for essentials like rent, bills, or food.
• Feeling restless or irritable when you try to cut down or stop gambling.
• Borrowing money, selling possessions, or resorting to illegal acts to fund gambling.
• Neglecting work, study, or personal relationships because of gambling.
• Using gambling as a way to escape from stress, anxiety, or depression.
• Feeling guilty or ashamed after gambling sessions.
• Increasing bet amounts to maintain the same level of excitement.

If you recognise several of these signs in yourself or someone you care about, it may be time to seek help.

Self-Help Tools

Most reputable online casinos and mobile pokies sites offer a range of responsible gaming tools to help you stay in control. These may include:

• Deposit limits – set a maximum amount you can deposit daily, weekly, or monthly.
• Loss limits – cap the amount you can lose over a given period.
• Wager limits – control the total amount you can bet.
• Reality checks – reminders that pop up after a set amount of time to show how long you have been playing.
• Time-out periods – take a short break from your account for 24 hours up to several weeks.
• Self-exclusion – block yourself from accessing a specific gambling site or app for a longer period (e.g., 6 months, 1 year, or more).

Use these tools proactively. If a casino does not offer them, consider playing elsewhere.

Support Organisations

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. These organisations understand problem gambling and can provide counselling, resources, and practical support.

• Gambling Helpline New Zealand – 24/7 free call 0800 654 655 or visit www.gamblinghelpline.co.nz
• Problem Gambling Foundation of New Zealand (PGFNZ) – call 0800 664 262 or visit www.pgfnz.org.nz
• Mapu Maia (formerly part of PGFNZ, offering Pasifika-focused services) – visit www.mapumaia.org.nz

For players outside New Zealand, please contact your national responsible gambling organisation. Examples include GamCare (www.gamcare.org.uk) and GamStop (www.gamstop.co.uk) in the UK, Gambling Help Online (www.gamblinghelponline.org.au) in Australia, Responsible Gambling Council (www.responsiblegambling.org) in Canada, National Council on Problem Gambling (www.ncpgambling.org) in the US, and Bundeszentrale für gesundheitliche Aufklärung (www.bzga.de) in Germany.

Seek Help

If you think you might have a gambling problem, please do not wait. Talk to someone you trust, and contact a support organisation today. Help is free, confidential, and available 24/7 in New Zealand. You are not alone, and recovery is possible. Taking that first step to reach out is a sign of strength, not weakness.